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Terms of Service

Last Updated: April 29, 2025

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR WEBSITE AND PLATFORM

1. Agreement to Terms

By accessing and using Darscover ("the Platform") and this website ("the Website"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these Terms, you may not access our services and you must not use our Website.

2. Other Policies

Other policies may apply to you aside from these Terms of Service:

  • Privacy Policy
  • Cookie Policy
  • Listing Guidelines
  • Image Guidelines
  • Agency Benefits Document

Service Description

Darscover provides an online platform connecting property listers with potential tenants and buyers in Malta. For the purpose of these Terms, both property listers, tenants, and buyers shall be referred to as “Users”.

Our services include:

  • Property listing creation and management
  • Property search and filtering
  • Communication between users
  • Property viewing requests

Further detail concerning the Platform can be found in our Agency Benefits Document.

Our Website is made available free of charge. For fees concerning use of the Platform, please refer to the Terms below.

3. Platform Account Registration and Use

3.1 Account Creation

In order to create an account on the Platform:

  • You must provide accurate and complete information when creating an account
  • You must be at least 18 years old to use our services
  • You must verify your email and phone number before listing properties

3.2 Account Responsibilities

  • Keep your login credentials secure and do not disclose them to any third party
  • Maintain accurate and up-to-date account information
  • Ensure that you are only utilising one account per user unless explicitly authorized by the Platform owner
  • Report any unauthorized account access

4. Property Listings

4.1 Listing Requirements

Users must comply with the following requirements when creating listings:

  • Regular users may list up to 2 properties or 5 rooms simultaneously
  • Agency accounts have no listing limits
  • Premium listing fees apply for:
    • Properties for sale over €1,000,000
    • Rental properties over €2,500 per month

4.2 Listing Content

Users must comply with the following when creating listings:

  • Provide accurate property information
  • Upload genuine, recent photos
  • Maintain up-to-date availability status
  • Comply with our Image Guidelines available at: Image Guidelines
  • Not list the same property multiple times

4.3 Prohibited Content

The following content is prohibited:

  • False or misleading information
  • Discriminatory content or requirements
  • Illegal properties or arrangements
  • Duplicate listings
  • Content that infringes on others' rights

Further details are accessible in the Listing Guidelines available here: Listing Guidelines. Users must abide by the Guidelines when creating listings on the Platform.

4.4 Listings from Agency Websites

Some listings are shown from estate agencies' own public websites and carry the agency's name and a link to the original listing. The agency is responsible for the accuracy and availability of those listings; check the details with the agency before relying on them. Their photos are loaded from the agency's website and remain the property of their owners. An agency that does not want its listings shown can ask us to remove them by emailing legal@darscover.com (see Section 21 of our Privacy Policy).

4.5 Agent Terms

Section added: 13 October 2026. Version 2026-10-13.

These terms apply to an estate agent who claims an agent account on Darscover to receive enquiries about the listings that name them ("you").

  • What you get. Enquiries from buyers and tenants about the listings that name your work email address, at every agency where that address appears, now and later, together with what we know about the enquirer (for example a verified phone number, budget or timeline).
  • Free until we give you notice. Your account is free, and so are the enquiries we pass on to you, until we email you a date from which enquiries are priced. That date is at least 30 days after the email. If your address already has such a date when you sign up, the sign-up page shows it to you before you accept these terms, and that date applies. Enquiries that arrive before the date stay free. If you would rather not carry on, you need not do anything: no enquiry is ever charged unless you open it.
  • What you pay, from that date. A price per enquiry you open, in credits (1 credit = €1), set by our published pricing formula and shown before you choose to open it. You pay only for enquiries you open yourself, or that your own auto-unlock opens within the limit you set. Credits are bought by card and do not expire. Free starter credits come with your confirmation before your first paid enquiry.
  • Refunds. An enquiry whose email bounces or whose phone number is invalid is credited back automatically. To dispute any other enquiry, write to legal@darscover.com.
  • Your confirmations. By claiming, you confirm that you are the agent named on these listings. Before your first paid enquiry you also confirm that you hold a licence under the Property Market Agency Act (Cap. 644) whose number you give us, and, where your agency is not a franchise, that your agency authorises you to receive enquiries about its listings through Darscover and to pay for them. You will tell us at once if any of this stops being true.
  • Enquiries stay with the listing. An enquiry is about the listing it was made on. Use it to respond to that enquirer about that property, as their agent, and keep it within your agency's systems where your agency requires it.
  • Held enquiries. Once enquiries for your address are priced, if one arrives before you claim your account we may hold it for up to 14 days for you to open after claiming. If it is not opened, the enquirer is sent to your agency's own page for the property.
  • Ranking. We do not rank listings or agents by payment. If we ever offer paid placement, it will be labelled as such.
  • Suspension. We may suspend or remove your account if your confirmations stop being true, if your agency objects to its listings being shown, or if you misuse enquiries. We will tell you why.
  • Changes. We will give you at least 15 days' notice of any change to these agent terms, by email to your account address. You can close your account at any time.
  • Complaints. Write to legal@darscover.com.

5. User Conduct

5.1 Acceptable Use

When using our Website and Platform, Users must:

  • Comply with all applicable laws
  • Always comply with these Terms
  • Respect other users' privacy
  • Respond to inquiries professionally
  • Keep listing information current

5.2 Prohibited Activities

Users must not in any case:

  • Harass or discriminate against other Users
  • Share false or misleading information
  • Circumvent platform features
  • Create multiple accounts
  • Use the Platform for spam or advertising
  • Introduce viruses, trojans, worms, or other malicious tools
  • Carry out any denial-of-service attack
  • Gain unauthorized access to our Website and Platform
  • Damage or interfere with software on which the Website or Platform relies
  • Conduct or facilitate any text, data, or web scraping

6. Content Rights

6.1 User Content

When uploading or sharing content on the Platform, you must comply with the Terms on Acceptable Use. You are liable to us and agree to indemnify us for any loss or damage we may suffer because of your breach of these Terms.

When you upload content to the Platform:

  • You retain rights to content you post
  • You grant Darscover a non-exclusive license to use posted content for the following purposes:
    • To display property listings on the Website
    • To share property listings on social media platforms for promotional purposes, including but not limited to featured property listings
    • To generate analytics for agencies based on listing performance
    • To optimize SEO through property metadata
    • To generate leads when property seekers contact agents
  • You must have rights to any content you post. We will consider any content you post as non-confidential and not protected by any intellectual property rights (such as copyright, trademarks, or patents).

6.2 Platform Content

  • Darscover retains all rights to platform content
  • Users may not copy or redistribute platform content
  • Platform features and designs are protected

6.3 Our Trademarks

  • Our logo ‘Darscover’ is a registered trademark. You are not permitted to use the trademark without our approval.

7. Fees and Payments

7.1 Property Seekers and Buyers

The use of the Website and Platform is free for Users seeking to purchase or rent properties.

7.2 Premium Listings

For Users creating listings, certain fees may apply:

  • Fees apply for high-value properties
  • All fees are non-refundable
  • Payment must be received before premium features are activated
  • More detailed information on applicable fees can be found in the Listing Guidelines

7.3 Payment Terms

Where fees for use of the Platform apply, the following payment terms are applicable:

  • All applicable fees are in Euros
  • All fees are non-refundable
  • Payments must be made through approved methods
  • Fees may change with notice

8. Data Protection

We will only use your personal data as set out in our Privacy Policy: Privacy Policy

9. Disclaimer of Warranties

Darscover excludes all implied conditions, warranties, representations, or other terms that may apply to the Website, Platform, or any content on it.

Darscover provides services “as is” excluding all warranties to the maximum extent permitted by law concerning:

  • Accuracy of listings
  • Uninterrupted availability of the Website and Platform
  • Success in renting/selling properties
  • User behaviour or reliability

Users may upload content on the Platform. Darscover does not verify or approve user-generated content and will not be held liable for such content.

10. Limitation of Liability

Darscover does not limit or exclude its liability where it is unlawful to do so, such as liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Darscover is however not liable for:

  • Direct or indirect damages arising from the use or inability to use the Website and/or Platform
  • Lost profits, sales, business, or revenue
  • Lost business opportunity, goodwill, or reputation
  • Loss of data
  • User disputes
  • Technical issues concerning the Website and Platform
  • Third-party actions

11. Indemnification

You agree to indemnify Darscover against claims arising from:

  • Your use of our services
  • Your content and any violation of third-party rights
  • Your violations of these Terms
  • Your disputes with other users

12. Termination and Suspension

If you violate these Terms, at our discretion, we reserve the right to:

  • Suspend or terminate Platform accounts with immediate effect
  • Remove content uploaded by users if it may violate third-party rights
  • Block access to our services

We may suspend or restrict availability to the Website and Platform for business and operational reasons. We will try to provide reasonable notice.

13. Changes to Terms

We may modify these Terms at any time. You are responsible for checking these Terms whenever you use our services. Continued use will be deemed acceptance of changes.

Notification of Changes

When we make changes, we will post any changes on our Website and Platform. For material changes, we will endeavour to provide notice via email to registered Users.

Transfer Agreement

We may transfer our rights and obligations under these Terms to another entity. In such cases, we will inform you in writing.

14. Governing Law

These Terms are governed by the Laws of Malta. Exclusive jurisdiction for disputes shall vest in the courts of Malta.

15. Dispute Resolution

Disputes concerning the use of the Website and/or Platform shall be resolved as follows:

  • Through direct communication with Darscover to reach a resolution.
  • If unresolved within a reasonable period, referred to mediation in accordance with applicable legislation.
  • Parties retain the right to legal proceedings if amicable resolution fails.

16. Severability

If any provision of these Terms is found invalid by a Court:

  • Remaining terms remain in effect
  • Invalid terms will be modified or removed
  • Terms will be interpreted to maintain original intent

17. Contact Information

For questions about these Terms, contact us at:

18. Messaging Services and Automated Assistant

Section added: 31 July 2026.

Our WhatsApp, Telegram, Messenger and Instagram channels are operated by an automated assistant supervised by our team:

  • We only message you about things you asked for (your searches, your listings, your enquiries). Reply STOP at any time to stop messages.
  • Listings submitted through the assistant are reviewed before publication and must meet the same requirements as listings submitted on the Website.
  • When you enquire about a listing, your enquiry (including your contact details and message) is delivered to the relevant lister so they can respond.
  • Conversations are stored and processed as described in our Privacy Policy, which includes the in-chat DATA and DELETE commands.